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QuickBooks Desktop Payroll is a robust solution for managing payroll processes efficiently. However, like any software, users occasionally encounter errors, and one of the more common ones is Payroll Error PS107. This error disrupts payroll updates and processing, making it crucial to resolve promptly to ensure smooth business operations. In this comprehensive guide, we will discuss the causes, symptoms, and step-by-step solutions to fix QuickBooks Payroll Error PS107. Additionally, we’ll explore preventive measures to avoid the recurrence of the error.

What is QuickBooks Payroll Error PS107?

QuickBooks Error PS107 typically occurs when the software encounters issues during the payroll update process. The error is accompanied by a message that reads: “An internal file in QuickBooks has become unreadable, PS107.”

This error prevents users from downloading or installing payroll updates, leading to a disrupted payroll processing cycle.

Symptoms of QuickBooks Payroll Error PS107

Here are the common symptoms indicating that you are dealing with Payroll Error PS107:

1. Error Message: The most obvious symptom is the appearance of the PS107 error message on the screen.
2. Payroll Update Failure: Inability to download or install payroll updates.
3. Freezing or Crashing: QuickBooks Desktop might freeze or crash unexpectedly when attempting to run payroll or download updates.
4. Delayed or Failed Payroll Processing: If you cannot process payroll updates, employees' payroll may be delayed, affecting their pay schedule.

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Causes of QuickBooks Payroll Error PS107

Understanding the root cause of the error helps in resolving it more efficiently. Below are some common causes of the PS107 error:

1. Corrupt QuickBooks Files: The error message itself states that an internal file in QuickBooks has become unreadable. This could be due to corruption or damage to QuickBooks installation files.
2. Outdated QuickBooks Desktop Version: Running an outdated version of QuickBooks can trigger errors during payroll updates as it may lack the latest patches and bug fixes.
3. Damaged Payroll Subscription: If your payroll subscription is damaged or not activated properly, QuickBooks may fail to process updates.
4. Firewall or Security Software Interference: Security software can block payroll update processes, leading to errors like PS107.
5. Unstable Internet Connection: A slow or unstable internet connection may result in incomplete or corrupted downloads, leading to the error.
6. Issues with QuickBooks Database Server: If the QuickBooks Database Server Manager is malfunctioning, it can disrupt file access and payroll operations.

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How to Fix QuickBooks Desktop Payroll Error PS107

Now that we have identified the causes, let’s move on to the solutions. Below are detailed steps for troubleshooting and fixing Payroll Error PS107.

Solution 1: Update QuickBooks Desktop to the Latest Version

Updating QuickBooks ensures that you are running the most recent version, which includes bug fixes and patches for common errors like PS107.

1. Open QuickBooks Desktop.
2. Go to the Help menu and click on Update QuickBooks Desktop.
3. Click on the Update Now tab.
4. Checkmark the Reset Update box to remove previous update downloads that may be corrupted.
5. Click on Get Updates to download the latest version.
6. Once the download is complete, restart QuickBooks.
7. You will be prompted to install the updates. Click on Install Now.
8. After the update, try to download payroll updates again.

This should fix the issue if it was caused by an outdated version of QuickBooks.

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Solution 2: Repair QuickBooks Installation Files

If internal files in QuickBooks are unreadable or corrupt, you can repair the installation to restore the damaged components.

1. Close QuickBooks if it's open.
2. Press Windows + R to open the Run window.
3. Type Control Panel and press Enter.
4. In the Control Panel, click on Programs and Features.
5. Find QuickBooks Desktop in the list of installed programs and select it.
6. Click on the Uninstall/Change button, then choose Repair.
7. Follow the on-screen instructions to repair QuickBooks.
8. Once the repair is complete, restart your computer.
9. Open QuickBooks and attempt to download the payroll update again.

This solution fixes the error if damaged files within QuickBooks were the root cause.

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Solution 3: Verify and Revalidate Payroll Subscription

If your payroll subscription is not properly validated, you may encounter errors during updates. Here’s how you can verify and revalidate it:

1. Open QuickBooks Desktop.
2. Navigate to the Employees menu.
3. Select My Payroll Service, and then click on Account/Billing Information.
4. Log in to your QuickBooks account using your Intuit credentials.
5. Verify your payroll subscription status.
6. If there’s an issue with the subscription, follow the instructions to resolve it.
7. Once the subscription is validated, try downloading the payroll updates again.

Solution 4: Disable Antivirus/Firewall Temporarily

Sometimes, antivirus or firewall settings can block QuickBooks from accessing the internet to download updates. Temporarily disabling these programs can help in resolving this issue.

1. Right-click on the antivirus or firewall icon in the system tray.
2. Select Disable or Turn Off.
3. Try to download the payroll update again in QuickBooks.
4. Once the update is successfully downloaded, enable the antivirus or firewall again.

Note: Ensure you re-enable your antivirus or firewall after the update to avoid potential security threats.

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Solution 5: Use the QuickBooks File Doctor Tool

QuickBooks File Doctor is an integrated tool designed to fix file-related issues. You can use it to resolve corrupt QuickBooks files that might be causing the PS107 error.

1. Download the QuickBooks Tool Hub from Intuit’s official website.
2. Install the Tool Hub on your computer.
3. Open the Tool Hub, and click on the Company File Issues tab.
4. Select Run QuickBooks File Doctor.
5. Follow the prompts to diagnose and fix file-related issues.
6. Once the process is complete, restart your computer and try the payroll update again.

Solution 6: Perform a Clean Install of QuickBooks Desktop

If none of the above methods work, performing a clean installation of QuickBooks might resolve the problem. A clean install removes all program files, including corrupted ones, and reinstalls the software from scratch.

1. Uninstall QuickBooks Desktop through the Control Panel > Programs and Features.
2. After uninstalling, download the QuickBooks Clean Install Tool from Intuit’s website.
3. Run the Clean Install Tool and follow the on-screen instructions.
4. Once the clean install is complete, download and install QuickBooks Desktop again.
5. Activate the product and check if the payroll update works correctly.

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Additional Tips to Prevent QuickBooks Payroll Error PS107

To avoid encountering Payroll Error PS107 in the future, follow these preventive tips:

1. Regular Software Updates: Always keep QuickBooks updated to the latest version to prevent compatibility issues and bugs.
2. Maintain a Stable Internet Connection: Ensure that your internet connection is stable and has a sufficient bandwidth for downloading large files.
3. Whitelist QuickBooks in Firewall/Antivirus: Configure your firewall and antivirus to allow QuickBooks access to the internet without interruptions.
4. Back Up Your Data: Regularly back up your QuickBooks company files to prevent data loss in case of file corruption.
5. Run Regular File Checks: Use the QuickBooks File Doctor tool periodically to diagnose and repair any file-related issues before they become critical.
6. Monitor Payroll Subscriptions: Ensure that your payroll subscription is always active and up to date.

When to Contact QuickBooks Support for Payroll Error PS107

If the error persists even after following the troubleshooting steps, you may need to seek professional assistance. Contact QuickBooks Support or a certified QuickBooks ProAdvisor if:

1. The error message continues to appear despite performing all troubleshooting steps.
2. You are not confident in performing advanced troubleshooting tasks.
3. You experience frequent issues with payroll updates.

Contact QuickBooks Support at +1-855-200-0590 for immediate assistance with resolving Payroll Error PS107.

Conclusion

QuickBooks Payroll Error PS107 can cause significant disruption to payroll operations, but with the right approach, it can be resolved quickly. By understanding the causes, following the outlined solutions, and adopting preventive measures, you can ensure that your payroll updates run smoothly and that your QuickBooks Desktop remains error-free. Regular maintenance, updates, and proactive troubleshooting will help keep your payroll system running efficiently without interruption.

If you encounter any difficulties or need further assistance, remember that professional help is just a phone call away.