The QuickBooks error H202 is a common issue that arises when users attempt to switch from single-user mode to multi-user mode. This error indicates that QuickBooks cannot establish a connection to the company file stored on another computer, often due to network or configuration issues. Understanding the causes and solutions for this error is essential for maintaining smooth operations in a multi-user environment.When you encounter QuickBooks error H202, it typically presents itself with a message stating, "This company file is on another computer, and QuickBooks needs some help connecting." This situation usually occurs in a networked setup where one computer hosts the QuickBooks company file, while other workstations access it. The underlying reasons for this error can range from incorrect hosting settings and damaged files to firewall restrictions blocking communication.
To resolve QuickBooks error H202, follow these troubleshooting steps:
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To resolve QuickBooks error H202, follow these troubleshooting steps:
- Check Network Connectivity: Start by pinging the server from the workstation experiencing the error. This step verifies whether the workstation can communicate with the server. If there’s packet loss or slow response times, it indicates a network issue that needs addressing.
- Verify Hosting Settings: Ensure that hosting is enabled only on the server where the company file is stored. On all other workstations, hosting should be disabled. You can check this by navigating to the File menu in QuickBooks and selecting Utilities.
- Use QuickBooks File Doctor: This built-in tool helps diagnose and fix various errors, including H202. Download and run QuickBooks File Doctor from the QuickBooks Tool Hub, following the on-screen instructions to scan and repair any issues.
- Adjust Firewall Settings: Sometimes, firewall configurations block QuickBooks from accessing the server. Make sure to create exceptions for QuickBooks in your firewall settings to allow communication through necessary ports.
- Restart QuickBooks Database Server Manager: Restarting this service can resolve connectivity issues. Open the Run window, type
services.msc
, find QuickBooksDB services, and restart them. - Edit Windows Hosts File: Adding entries for your QuickBooks services in the Windows hosts file can enhance communication between workstations and the server.
- Check .ND Files: Corrupted Network Descriptor (.ND) files can cause connection problems. Deleting these files will prompt QuickBooks to recreate them when you next open the company file.
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